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General remarks

We strive to serve all of our customers to their utmost satisfaction at all times. This includes our fair terms and conditions of business.

We supply only factory-new products in genuine branded quality.

The contract is concluded in that we accept, through our order confirmation, the customer’s offer to enter into a contract by way of placing an order. This order confirmation includes the material content of the order placed.

Any questions concerning our terms and conditions of business should be addressed to

Refusal of acceptance 

In the event of unjustified refusal to accept the goods delivered, we reserve the right to charge the costs incurred. Repeated refusal to accept the goods will lead to the customer number being barred.

Warranty / Liability

Liability on the goods supplied is limited to a replacement delivery. Claims for rescission of contract or reduction in payment will not be considered provided a replacement delivery can be made within a reasonable period of time.

Complaints regarding product defects may be made within 8 days. If an inspection of the defective product reveals that the defect is attributable to negligence on the part of the purchaser (such as damage due to careless handling), the purchaser shall be liable for the cost of the replacement delivery.

We accept no liability for any hardware damage caused by the copy protection.

Our liability for our own fault, as well as that of our legal representatives and agents is limited to intent and gross negligence. This does not apply to the breach of fundamental contractual obligations and absence of warranted characteristics.

Place of jurisdiction

Our business activities are based exclusively on Swiss law. The place of jurisdiction is Lausanne.

We also reserve the right to pursue legal proceedings at the customer’s place of jurisdiction.

Data protection

Fred-e Sàrl only records essential data and uses these within the scope of order processing as well as for the purpose of making shopping as simple as possible for regular customers. Personal data will be treated as confidential and will not be passed on to third parties for advertising purposes.

We keep outstanding and completed orders on file. These data may be inspected at all times in the password-protected login area. In order to offer the best possible options for the choice of payment mode, we have to safeguard the customers and ourselves against improper use

This website and the Fred-e online store are intended exclusively for smokers over 18 years, for the purchase of electronic cigarettes products for their personal use. To order goods on this website and to Fred-e, you must provide proof of your identity, age and place of residence. You must not disclose this security information to third parties. This measure is designed to avoid any use by unauthorised third parties. As a user of this website and of Fred-e, you are required to take the necessary steps to ensure that your username and password are not disclosed. 

You must advise us immediately if you have reason to believe that (i) someone has found out your password and username or (ii) there is a risk that your username and password may be used without authorisation. You are liable for all actions that may be performed using your username and password. We are not in any way liable for damage resulting from the disclosure of your password and/or username to third parties.

The personal data you are requested to forward during the registration process must be true and accurate.

Your user account only permits the use of this website and access to Fred-e for your own, private, non-commercial purposes. 

We reserve the right to delete your registration and hence to close your user account at any time and without prior information if you should infringe any obligations set forth in these General Terms and Conditions. 

Delivery terms

Depending on the time of receipt of the order, immediately available articles will be handed over to our delivery service on the same day or the next working day.  These are typical times which may, however, vary in the event of supply shortages in the industry.

In order to deliver the goods as quickly as possible, we may make part deliveries. This will not involve any additional expense.

In the case of mixed orders, we are unable to guarantee simultaneous delivery of the articles.

We reserve the right to limit orders to consumer quantities in the case of articles in short supply and special offers.


VAT, where applicable, is included in the quoted price.

Payment terms

For orders on account, we allow 10 days for payment.

Unauthorised deductions will be recharged.

In the event of late payment, we are entitled to charge 5% interest on arrears in addition to the reminder costs. We reserve the right to bar customers and to take legal proceedings should the need arise.

If payment is made by credit card, the card will only be debited when the goods are despatched. In the case of part deliveries, each shipment will be charged separately.

Reward Scheme

Fred-e has put in place a reward scheme for all products (starter kits and cartomizers). Buying products in these categories will allow you to gather « Fred-e points » equivalent to the price of the article. Each point has a value of €0.10.  Customer will be able to deduct  their « Fred-E points » balance on their next order. Fred-e will validate points gathered only after payment of the order has been received. « Fred-e Points » will expire 90 days after original order.

Intellectual Property Rights

The use of this website and Fred-e does not mean that you are granted licence rights regarding the intellectual property rights relating to the content of this website and Fred-e. 

This website, Fred-e and all associated contents (in particular the software, files, designs, graphics and data) are and remain the property of Fred-e and are protected by the laws on intellectual property, including copyrights and trademarks. Any unauthorised use of this website or Fred-e, and in particular (i) the use of this website, Fred-e or the associated content for professional or commercial purposes of any nature whatsoever and (ii) the reproduction, representation, sharing, communication, market release, distribution, modification, or awarding of a licence, the sale or any other use of any nature whatsoever, of this website or Fred-e, of the associated content, text, portions of a text or still or moving images, audio data, software, products or services, or other data or information is expressly prohibited without our prior written agreement. Prohibited in particular are such methods as Framing and Inline-linking of this website and Fred-e content.